Amazing Grace

It was Grace that taught my heart to hear…

I know! I know…now.  I guess I wasn’t paying enough attention when the second verse of “Amazing Grace” rolled through my life. When I checked the lyrics of the song, before writing this, I found out that Grace was to teach my heart to fear.

It didn’t work that way for me. Thank heavens.

While it is true that people come to me to learn about communication improvement, to get my opinion about something to do with their speech, voice or language, and to receive information and guidance, it is also true that they come to me to be heard; to have someone truly set aside all distractions, pre-judging, even focus, just to listen to the sound of their voice and receive them as wholly (perhaps holy) as possible.

What you say, how you say it and how you look when you say it.  What is the first thing out of your mouth? What do you tell me repeatedly? At what point does anger creep into your voice? When does your voice wax and wane?  How many bitter complaints come pouring out? Whose opinion really matters to you? When do your eyes glisten?

You have taught me to finally shut-up and let your presence register on me as deeply as possible. You have taught me that you cannot learn from me unless I have deeply listened to you first.

When you have run out of things to tell me, I will usually give you feedback on what I have just heard from you.  If you are like most people, you will say, “You have hit the nail on the head!! How did you know!!”  And I will have to answer, “Because you just told me.”

This is indeed an Amazing Grace that taught my heart to hear.

If you want to learn more about how Dr. Fleming can help you improve your communication skills, please call her at telephone 415.391.9179 or send her an email at

Carol Fleming, Ph.D., is the author of “It’s the Way You Say It”! Becoming Articulate, Well-spoken and Clear. A comprehensive guide to vocal development and improvement of communication skills.

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